Our privacy policy
We recognise and understand that the personal information you provide us with at M+ is important and private.
It is important to both you and us that you feel secure in your dealings with M+ and that you understand the ways in which we protect your privacy, along with an explanation of how, when and where we may use your details.
Please read our privacy policies as outlined below. M+ abides by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act (Cth) 1988.
Personal Information
Personal information covers any details or opinion about you, from which your identity is apparent or your identity can be uncovered.
We collect personal information about you:
- To assess your financial and credit position when you apply for a M+ product
- To ensure your security when visiting our website and to ascertain which areas of the site are of most interest to you
In both cases, we may use the information gathered to provide targeted and value-added products and services to you, through marketing programs.
Personal information may be shared with third parties also providing services to you under the M+ fitness benefit program.
These direct marketing offers and promotions are designed for the benefit of our customers. If you do not wish to receive these, please let us know when we contact you.
Collection of personal information
We will always aim to collect your personal information directly from you. If for some reason, we are unable to do this, we may involve another organization and need to disclose your personal information to other parties.
For example, we may need to request a credit report from a credit report service provider in the event that you are applying for a credit facility.
However, we assure you that before contacting other organizations, we will inform you of the type of organisations we intend to disclose your personal information to.
Our aim at M+ is to continue to provide our customers with the very best products and service. At times, we may partner with another organisation to support the products and services we offer (for example, credit cards).
In these situations, or to perform credit checks, we will need to share the personal information you have disclosed to us.
As you will appreciate, in certain circumstances we may be compelled by law to disclose your personal information to various authorities. For instance, we may be required under the Financial Transaction Reports Act to disclose details of financial transactions and we may also be compelled under tax laws to provide such information.
Before we disclose any of your personal information to another organisation, we will take the necessary and reasonable steps to ensure that:
- The organisation has the same commitment as M+ towards the protection of your personal information
- You have consented to us disclosing the information
By consent, we mean approval in writing, orally, or implied from your dealings with us.
Accurate and up to date information
It is important for both you and us that the information we hold about you is accurate and always up to date. We depend on you to provide us with this information and ask that you contact your M+ consultant in the event that your details may change, so that we can amend our records.
Duration of information storage
By law, we are required to hold certain information about you, even after you are no longer a customer of M+. However, after a certain amount of time, you can be assured we will destroy your personal information thoroughly and safely.
Security of information
We take the utmost care in the handling of the information we retain about you. M+ customer details are securely protected from misuse, loss, unauthorised access, modification or disclosure. We take care to ensure that your details are stored in an accurate, complete and up to date manner, but we rely on you to assist us with this.
Online security
Our website uses encryption techniques to enhance your privacy and security on the Internet.
Direct marketing offers and information
The details you give us may be used for marketing purposes and to inform and update you on any special offers or products and services that we think will be of interest to you.
You may at any time choose not to receive these communications. Please inform us of this and we will aim to ensure receipt of any unwanted communications ceases as soon as possible.